Shipping policy

Shipping Policy

  1. Delivery Times
    Our standard delivery times vary depending on your location. Orders are processed and shipped within 2 to 5 business days after your order is confirmed. Once shipped, delivery typically occurs within:
  • Metropolitan France: 4 to 8 business days
  • European Union: 5 to 10 business days
  • International: 10 to 15 business days

Please note that these times may be affected by events beyond our control, such as weather conditions, strikes, or carrier delays.

  1. Shipping Fees
    Shipping fees are calculated based on the weight of your order and the delivery address. The shipping cost will be clearly displayed during the ordering process before final validation.
    Special Offer: Free shipping is available for any order over [€39].

  2. Order Tracking
    Once your order has been shipped, you will receive a confirmation email with a tracking number. This number will allow you to track the progress of your delivery directly on the carrier’s website.

  3. Delivery Address
    Please ensure that the delivery address you provide when ordering is correct and complete. aertoon cannot be held responsible for any failed delivery due to an incorrect address. If you notice an error, please contact us immediately at contact@aertoon.com to correct the address before shipment.

  4. Delivery Issues
    If you have not received your order within the expected timeframe, please contact us at contact@aertoon.com with your order and tracking numbers. We will do our best to locate your package and resolve the issue.

In the event of loss or damage during transportation, aertoon commits to providing a replacement or a full refund, subject to an investigation with the carrier.

  1. International Shipping
    We ship internationally to most countries. Shipping fees and delivery times may vary depending on your location. Customs duties or local taxes may be applied by the authorities in the destination country and are the responsibility of the customer.

  2. Delays or Force Majeure
    In cases of force majeure or exceptional circumstances (strikes, pandemics, extreme weather conditions, etc.), aertoon cannot be held responsible for a delivery delay beyond its control.

  3. Contact
    For any questions regarding shipping, you can contact us at contact@aertoon.com.